DCI Live!, the official online streaming video product from Drum Corps International, lets you take all of the excitement of select DCI events with you on the go—wherever you have an internet connection!
What is the DCI Live! Platform?
DCI Live! is your ticket to watching select Drum Corps International events in real time from your home computer or portable device. The complete 2016 DCI Live! streaming schedule is available HERE.
Where can I subscribe to DCI Live?
Several different subscription packages are available for the 2016 summer season and can be ordered online through DCI.org.
Will multiple camera options be available for viewing DCI Live! webcasts?
DCI Live! subscribers will have the ability to watch either a high camera or a multi-camera director’s cut for most events. Exceptions include July 9 in Denver (multi-camera only), July 21 in Belton, Texas (high camera only), and July 21 in Denton, Texas (high camera only).
Will a “DVR” feature be available on the DCI Live! platform?
At this time, DCI Live! streaming events will be available as they are happening live and in real-time in order to more appropriately comply with copyright and licensing requirements. Real-time streaming means that the online video will only be available while the live event is taking place at its stadium of origin. A rewind feature will be available only during the live stream, but will not continue once the event ends at its stadium of origin, whether you’ve “caught up” with the show or not. Streams will become unavailable once the competition concludes.
Why can’t DCI provide on-demand performances as it has in past years?
Rapidly evolving licensing requirements for online music in the music industry are different for live events and recorded events. At the present time, we are able to provide live streams under specific licenses for the music being performed, but we are not able to provide online, current-season video recordings as we have in the past. We are currently working with licensing professionals on a long-term solution to reintroduce on-demand (interactive streaming) services.
Why can’t DCI post its entire audio/video archive for viewing online?
Since Drum Corps International was founded in 1972, hundreds of corps have performed more than 10,000 titles at DCI-sanctioned events. Within the current environment pertaining to copyright clearances, DCI is obligated to obtain specific permission for each of the individual titles it wishes to make available online which are not in the public domain. In addition to having to pay a permission fee for each title, DCI must also pay royalties on interactive streaming content. At the present time, the financial and administrative burden of complying is substantial. Drum Corps International has retained the services of music industry attorneys and music licensing experts to help navigate the challenges to the best possible outcome for all concerned.As technology and content delivery options continue to evolve, Drum Corps International will continue to do its part to responsibly and thoroughly understand and protect the intellectual property rights of copyright holders. Also working diligently with the organizations which comprise the DCI collective, DCI will support their continued pursuit and achievement of standard-setting, creative, and innovative performances while working to share these performances with the largest possible worldwide audience.
Frequently Asked Questions (Technical)
Below are answers to the most frequently asked questions regarding watching video on DCI Live. After reading the Technical FAQ, please contact fansupport@neulion.com if you need any further assistance.
- What are the system requirements to view DCI Live?
- Minimum Windows Requirements
- Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
- PowerPC G3 600 MHz
- Microsoft Windows XP SP2 or later
- Internet Explorer
- Mozilla Firefox
- Google Chrome
- Safari
- Adobe Flash Player 10 or later
- Free hard disk space: 300 MB.
- Video adapter and monitor: Super VGA (1024x768) or higher.
- Minimum Mac Requirements
- Mac OS X 10.4+
- Macromedia Flash Player 10 or later
- Mozilla Firefox
- Free hard disk space: 300 MB.
- Video adapter and monitor: Super VGA (1024x768) or higher.
- Minimum Connectivity Requirements
- Minimum Audio Requirements
- A broadband Internet connection (DSL/cable or higher) of 750 kbps or higher is needed for viewing Drum Corps video events. If you have an Internet connection speed of 3.0 Mbps or higher and your computer meets the requirements above, you will be able to enjoy DCI video events at their highest video quality.
- In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers.
- After I login and click on an event, I only get a spinning circle (or empty black screen or white screen)?
- This may be related to a web browser media player plugin issue. Follow these steps to resolve:
- First, uninstall Adobe Flash Plug-in.
- On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.
- On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall
- Once you have removed Adobe Flash, ***restart your computer***
- Finally, download/install Flash directly from Adobe's website
- This may be related to a web browser media player plugin issue. Follow these steps to resolve:
- I get 'Page Cannot Be Displayed' or similar message
- If you are having difficulty accessing video content for Drum Corps International, you should clear out your browser's cache. If you receive a "Page Cannot Be Displayed" or similar error message, or an incomplete page load, deleting your browser's cache may solve the problem. Here is how to clear the cache in the most popular browsers supported by the Drum Corps International:
- Internet Explorer
- Click on the Tools menu and select Internet Options
- In the General Tab, under the Browsing History section, click Delete
- Click the Delete Files button next to Temporary Internet Files
- Click Yes
- Firefox
- Click the "Tools" menu
- Select "Clear Recent History"
- Select "Everything" in the drop down menu on the top right of the new window
- Click on the arrow next to "Details" to list more options
- Check the box next to "Cache" and click on "Clear Now"
- Google Chrome
- Click the Tools menu
- Select "Clear browsing data"
- Check the box next to "Empty the cache"
- Click "Clear Browsing Data"
- Safari 5
- Click the Safari menu and select Empty Cache
- Click Empty
- Safari 6
- Click the Safari menu and select Preferences
- In the Preferences menu click on the "Advanced" tab
- Check the box next to "Show Develop menu in menu bar"
- In the Develop menu that is now available, select "Empty Caches"
- If you are having difficulty accessing video content for Drum Corps International, you should clear out your browser's cache. If you receive a "Page Cannot Be Displayed" or similar error message, or an incomplete page load, deleting your browser's cache may solve the problem. Here is how to clear the cache in the most popular browsers supported by the Drum Corps International:
- Firewalls
- Some types of firewalls may prevent viewing live video events for Drum Corps International. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.
- Why can I access the content at home but not while at work, a hotel, school, etc.?
- Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.
- I have high-speed wireless internet, but still seem to be having buffering problems?
- While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.
- The video and audio are out of sync.
- This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from Microsoft. Download the latest DirectX from Windows Update as well.
- When I select an event from the media player it prompts me to login again but never accepts the login. Is my account still active?
Please try to clear your Temporary Internet Files and Cookies. If you continue to have issues after clear your browsing history check for any security software such as McAfee, Norton, or Zone Alarm. Please also check for any toolbars such as Google or Yahoo.
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.
- Can I watch events on my smartphone or tablet?
- Yes, download the DCI app from Google Play (Android phones and tablets) or the App Store (iPhone, iPod Touch and iPad), and then sign in with your DCI.org username and password to access live events. You may sign in from the "Settings" section of the app or when prompted.
- I'm having problems watching DCI Live on my Android tablet or smartphone.
- Please attempt the steps below to troubleshoot common issues with mobile devices.
- If you are using WiFi, clear the saved network settings and reconnect to the WiFi network
- Close the app and reopen it
- If this does not resolve your issue, please attempt the steps below.
- Go to "Settings".
- Go to "Apps".
- Find the DCI app in the list.
- Select "Uninstall".
- Power down the device and turn it back on.
- Download the app from the Google Play Store and reinstall the DCI app.
- Please attempt the steps below to troubleshoot common issues with mobile devices.
- I'm having problems watching DCI Live on my iPad or iPhone.
- Please attempt the steps below to troubleshoot common issues with mobile devices.
- If you are using WiFi, clear the saved network settings and reconnect to the WiFi network
- Close the app and reopen it
- If this does not resolve your issue, please attempt the steps below.
- Press the icon for the DCI app until it begins to shake.
- Tap the "X" that appears in the top left corner of the icon.
- Power down the device and turn it back on.
- Download the app from the App Store and reinstall the DCI app.
- Please attempt the steps below to troubleshoot common issues with mobile devices.
